We keep this page straightforward because we believe you should know exactly what happens with the information you share when you browse our site, send a message, or place an order. This policy explains what we collect, why we collect it, and how you can ask us to delete or correct it.
Last updated: January 2025
When you use the contact form or place an order, we receive the details you type in: your name, email address, phone number, and the content of your message or order notes. We use this information only to respond to your inquiry, process your order, and send updates about its status. We do not sell your personal data to anyone.
Like most websites, we also collect basic technical data automatically—your browser type, device type, and general location (such as city or region). This helps us understand which pages are useful and make sure the site works properly on different devices.
We use a small number of cookies to remember your preferences and to gather anonymous analytics about how visitors use the site. These cookies do not track you across other websites. You can disable cookies in your browser settings, though some parts of the site may not function as smoothly without them.
Analytics data is aggregated and used only to improve our content and layout. We do not use this data to build profiles about individual visitors.
Your information is stored on secure servers and is accessible only to the people who need it to run the studio—processing orders, replying to messages, or maintaining the website. We may share limited data with third-party processors that help us operate, such as hosting providers, email services, and analytics tools. These providers are contractually obligated to protect your data and may not use it for their own purposes.
We keep order and inquiry records only as long as needed for accounting and customer support, after which they are deleted or anonymized.
You have the right to request a copy of the personal data we hold about you, to ask for corrections if something is inaccurate, and to request deletion of your data at any time. You may also withdraw consent for us to process your information, or ask us to stop sending you updates.
To exercise any of these rights, simply contact us using the details below. We will respond within a reasonable timeframe and will never penalize you for making a request.
We do not make misleading claims about our products, fabricate endorsements, or create false urgency to push you into a purchase. The ingredient lists on our packaging are accurate, and we do not claim official affiliation with any certification body or brand unless it is true. If you ever feel something on our site is unclear or inaccurate, please let us know so we can fix it.
If you have questions about this policy, want to access your data, or would like it removed, reach out to us directly. We are happy to help.
Salt Earth Spirit
Email: info@saltearthspirit.com
Phone: +27225609967